Return Policy

Return method
Please prepare the original invoice within seven days of receiving the work, and contact Liulicongfang customer service staff to request a return. You can contact us through our online customer service.
Or you can call the customer service hotline: +60 3-2148 9618 and use the customer service email online@liuligongfang.com.my

 
If the following conditions are met, you can return the product, and customer service staff will arrange relevant returns and refunds. The conditions for returns are as follows:
1. The work does not match the specifications of the order.
2. The work has obvious flaws or is damaged.
3. The customer is not satisfied with the product during the appreciation period, or does not meet needs, etc.
If the product can be returned free of charge for any of the above three reasons, the customer will have the right to send it back free of charge once.
 
Please note that we are unable to accept returns if:
1. More than 7 days after receiving the goods
2. The original invoice is lost
3. The gifts and bonus points generated due to the order have not been refunded.
 
Return procedure
1. Please contact customer service personnel to request a return within 7 days of receiving the goods.
2. After the customer service staff understands the situation and determines that the return conditions are met, then:
    If it is the reasons 1 to 3 above, we will coordinate with the shipping company that cooperates with the workshop to handle the delivery of returned goods according to the location designated by the customer;
    Please arrange the pick-up time during normal working hours.
3. Please put the goods you received back in the original packaging, and pay attention to the integrity of the accessories, including universal cards, instruction cards and other accessories.
4. After the customer service staff receives the originally sent goods and confirms that they are correct, the original payment and bonus points will be refunded.
5. In accordance with general accounting principles, repayment will be completed 30 days after the refund confirmation date.
If payment is made by credit card, the refund bill will be settled based on the credit card billing date used by the individual, and the refund details will appear in the credit card bill details for the next month.
6. The bonus points generated by the order will also become invalid when the order is cancelled. If they have been used and cannot be returned, 10 bonus points = RM1 will be used as the difference collection rule.