SHIPPING

SHIPPING YOUR ONLINE ORDER

Shipping Inquiries: +603-2148 9618  |  online@liuligongfang.com.my

Allow between two (2) to five (5) business days between the date of your order and your date of delivery. 

Local Delivery: 

Local delivery within Klang Valley is complimentary one trip with purchases over RM1000. 

Delivery will normally be made between 11:00am to 5:00pm on Mondays to Fridays (excluding public holidays).

No delivery services shall be available on Saturday, Sunday and public holidays, and delivery will be delayed or cancelled when the irresistible natural disaster on the scheduled delivery date or the day before.

INTERNATIONAL

Please contact us before placing international orders, our dedicated team will assist you. We will provide an estimate quotation within 3 working days upon request. Kindly note that our international shipping quotes do not include foreign insurance, customs taxes, or duties.

TAX AND DUTY

Each country has its own unique policies and regulations governing international shipments. Consequently, the expenses associated with shipping, including customs duties, taxes, and fees, will differ from one destination to another. Moreover, some countries may impose luxury taxes on certain shipments, making it challenging to estimate these costs upfront. 

CUSTOMS CLEARANCE

Some countries' customs authorities may also require the submission of the recipient's local identification and other relevant documentation as part of the customs clearance process. This can potentially lead to extended processing times and additional expenses, which the customer is responsible for covering.

We will make every effort to assist customers in providing all the necessary customs documents.
Refunds for orders that are returned due to customs clearance issues will only be granted if the art pieces are in good condition. Refunds will be subject to a processing fee.