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RETURNS

30 DAY SATISFACTION GUARANTEE

We want you to be completely satisfied with your order.  If for any reason you are not satisfied, we will gladly accept your timely return.  An online store credit or refund will be granted within 30 days of online purchase via www.liuli.com.my, except Jewelry collection (no return on Jewelry).

Returned merchandise should be presented in unused condition and in original packaging. 30 days following the date of delivery except Jewelry Collection.

Refund will be issued for the purchase price of the return merchandise excluding customized items and service & shipping costs.  If you are seeking replacement or exchange, you will still have to pay shipping charges for the new merchandise.